1. Information we collect
We collect information you choose to give us when you fill out a form on our website:
- Quote requests: your name, phone number, email address, ZIP code, the service you are interested in, property details (such as property type, bedrooms, and bathrooms), preferred frequency and date, and any notes you add.
- Contact messages: your name, phone number, email address, subject, and message.
Like most websites, our hosting server may also automatically record basic technical information, such as your IP address, browser type, and the pages you visit, in standard server logs.
2. How we use your information
We use the information you provide to:
- Respond to your questions and messages.
- Prepare and send your cleaning quote.
- Schedule and provide the services you request.
- Keep our website secure and prevent spam or misuse.
We do not sell your personal information.
3. Cookies
Our website uses a session cookie that keeps our forms secure and helps prevent spam. It does not track you across other websites and is removed when you close your browser. We also remember your cookie choice so we don't ask again on every visit.
If you click "Accept" on our cookie notice, we may use Google Analytics cookies to understand how visitors use our site, such as which pages are viewed most. If you click "Decline", or your browser sends a Global Privacy Control signal, these analytics cookies are not used. You can change your choice at any time using the "Cookie settings" link at the bottom of every page.
Some pages include content from third-party services, such as an embedded Google Map. These services may set their own cookies under their own privacy policies.
4. Third-party services
Our website loads fonts, icons, and maps from third-party providers, including Google (Google Fonts and Google Maps) and Cloudflare (cdnjs). When your browser loads these, the provider may receive basic technical information such as your IP address. Their use of that information is governed by their own privacy policies.
We may share your information with service providers who help us run our website and business, such as our web hosting and email providers, only as needed to provide those services.
5. When we may share information
Apart from the service providers described above, we only share your information if required by law, to respond to legal process, or to protect the rights, property, or safety of Vatan Cleaning Service, our customers, or others.
6. How we protect your information
We take reasonable steps to protect the information you share with us, including secure form handling and restricted access to the records we keep. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
7. How long we keep information
We keep the information you send us for as long as needed to respond to you, provide our services, and meet any legal or business record-keeping requirements. You can ask us to delete your information at any time.
8. Your choices and rights
You can ask us to access, correct, or delete the personal information we hold about you by contacting us at 818-626-4867 or info@vatancleaningservice.com. Depending on where you live, including California, you may have additional rights under applicable privacy laws. We will respond to requests as required by those laws.
9. Children's privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, please contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Please check back periodically to stay informed.
11. Contact us
If you have questions about this Privacy Policy or how we handle your information, call us at 818-626-4867, email info@vatancleaningservice.com, or visit our Contact page.
Vatan Cleaning Service
Winnetka, CA 91306